One case
Keep the request, source evidence and next human task together.
Build governed agentic business applications
Keep your systems.
Connect the work.
Create purpose-built composite business applications across systems of record, SaaS applications, APIs, documents and communication channels.
Give employees, customers, vendors, partners and management the experiences, context and permitted actions they need. Coordinate AI, rules and human decisions in a repeatable process—from the first request to an accountable outcome.
FROZIONExecution FabricGoverned from request to outcome
Invoice exception / INV-1042
In reviewResolve an invoice exception.
A place to work
Case, order context and supporting evidence
A governed decision
NowAI assistance, explicit rules and human review
Work that continues
Wait, revalidate and attempt the permitted action
An outcome to inspect
Reported result connected to the originating case
Existing systems, connectedExperiences for every roleRepeatable business processesGoverned AI & human decisions
Governed business applications across your adoption path
Govern existing agents
Begin with a consequential agent action and connect it to the application’s process.
Grow tools into workflows
Define the steps, rules, human work and completion criteria behind the application.
Build native agents
Use native agents where interpretation or assistance helps the defined process.
Build systems of engagement
Connect employees, customers, vendors, partners and management through role-appropriate experiences.
The problem this solves
Your systems hold the records. People hold the process together.
An invoice exception crosses purchase records, receipt evidence, supplier documents, finance review and an ERP update. Copying context between them makes every case a fresh coordination task. Frozion gives that work a defined application and an accountable path to completion.
A defined process
Connect AI assistance, business rules, review and system actions.
An established result
Close on the destination’s confirmed outcome, with unresolved work still visible.
01 / One business purpose, across your ecosystem
Stop reconstructing the process.
Give it an application.
People move between systems, gather documents, repeat instructions, chase decisions and verify updates to complete the same kind of work again and again.
Define that business journey once, then run each request as its own case. Frozion connects the experience, data, AI, policies, human tasks and system actions needed to complete it.
A clear place for the next task.
Forms, case views, dashboards and work queues give each role the context and actions it needs.
Keep the process connected.
Agents, rules, APIs, events and human tasks participate in the same governed workflow.
Make permission explicit.
Identity-aware policies and required approvals determine which protected operations may proceed.
Know what the case achieved.
Connect decisions, waits, exceptions, attempted actions and reported effects to the business request.
What makes the application compositeOne business purpose.
One business purpose.
Capabilities from the systems you already use.
Your systems of record remain authoritative for their records and transactions. Frozion coordinates the application’s case, experience, decisions and execution across configured interfaces.
Keep the authoritative records.
Read eligible ERP, CRM and domain records. Perform permitted updates through their supported interfaces.
Use the capabilities you need.
Connect business services, existing automation, events and specialized operations to the application’s process.
Bring participation into the case.
Connect requests, replies and notifications from email or collaboration channels such as Slack.
Keep evidence with the work.
Assemble permitted documents from repositories such as Google Drive, with source and freshness in view.
The purpose-built applicationShared case · Role-specific experiences · AI & rules · Policy & review · Durable state · Outcome evidence
Each integration has a defined contract, authority boundary and responsibility for its reported result. Operations and permissions are scoped per application.
One process, different responsibilities
Built for everyone who participates.
A portal, an operational workspace and a management dashboard can be views of the same business process. Each participant sees the context and actions allowed for their role, organization and case.
EmployeesWork & resolve
Handle assigned cases, investigate exceptions and complete permitted tasks.
CustomersRequest & follow
Submit requests, supply information and track the progress they are entitled to see.
VendorsSupply & respond
Provide documents, answer queries and update permitted business information.
PartnersCollaborate & deliver
Complete assigned work and coordinate delivery within the agreed scope.
ManagementReview & oversee
Approve decisions where authorized and inspect progress, exceptions and outcomes.
An application you can run againDefine the process.
Define the process.
Run the next case with its own facts.
A prompt, form, message or event can start the work. People should not have to reconstruct the procedure, choose every tool or remember every control each time.
Define the operating process.
Specify the purpose, inputs, permitted capabilities, policies, review roles, exceptions and completion criteria.
Adapt within explicit boundaries.
Use current facts, AI assistance and human judgment to select eligible paths for this case.
Keep each outcome inspectable.
Associate the case with its application version, decisions, attempted actions and reported results.
Repeatability means a defined operating process. Cases can take different paths, and AI responses can vary. Prompts assist the work within the application’s controls.
Business expertise and engineering work together.
Process owners shape the journey. Technical teams establish the data, integrations, permissions, custom logic and release requirements.
02 / A complete application in practice
One invoice exception.
A connected finance application.
Follow INV-1042 from an application-submitted invoice through eligible purchase, receipt and payment context, a reusable variance fact, finance review and the ERP posting. Keep missing information and uncertain results attached to the same case.
Application walkthrough
Invoice case INV-1042
Invoice INV-1042 · variance 4% · finance review above 2%
Application: Invoice Exception v3 · proposal r6
01 / Open the caseCase opened
Give the invoice exception a place to live.
A finance specialist submits invoice INV-1042 through the application. The case connects the supplier, purchase order, business purpose and accountable owner.
What the person sees
An assigned invoice case
See the submitted invoice, purchase reference and next task together.
What the application coordinates
Case identity and workflow state
Start Invoice Exception v3 in the permitted organization and link the current invoice revision to the case.
Connected case record
INV-1042 · invoice r6 · application v3 · owner assigned · no ERP posting attempted
What comes next
Retrieve the eligible order, receipt and payment context.
A waiting case is still part of the application.
The team can see the pending decision, missing information or unresolved result. A recorded attempt alone does not close the case.
03 / Build, run and improve
Coordinate the whole process.
Keep it understandable.
Different tasks need different capabilities. Integrated orchestration connects them to the same business outcome.
Coordinate agents through declared tasks and permitted tools. Use explicit logic for repeatable decisions, people for accountable judgment and supported integrations for enterprise actions.
AI Control Plane
Connect AI, rules, people and governed system actions.
Explore orchestrationHITL Inbox
Give finance reviewers the proposal, evidence and case discussion.
Explore human reviewAI Data Plane
Reuse eligible records, calculated facts and source evidence.
Explore trusted contextApp Builder
Build the workspaces and portals each role needs.
Explore App BuilderInspect execution. Evolve the application.
Make the next change easier to understand.
As the business changes, interfaces, rules, models, tools and integrations need to stay aligned. Connected application definitions and execution evidence give teams a common context for assessing a change, reducing the need to reconstruct the process across separate tools and personal instructions.
- 01
Build
Shape the experience and process together.
- 02
Publish
Review and release the intended application.
- 03
Execute
Run cases with their applicable version.
- 04
Inspect
Follow branches, decisions and reported effects.
- 05
Improve
Use observed behavior to guide the next change.
Review the connected change.
Assess the affected experience, policy, model or tool choices and system interactions in the context of the business process.
Understand earlier cases after the application changes.
Each case remains associated with the application version under which it ran. You decide how in-flight cases are handled when a release changes the process.
04 / Start with a process your team owns
Choose work that crosses systems
and needs accountable decisions.
Start with a named business owner, recognizable exceptions and a clear definition of completion.
Supplier & finance operations
Coordinate supplier changes, invoice exceptions, evidence review and authorized financial-system updates.
Customer & account operations
Connect case work, account context, entitlement decisions and controlled refunds or account changes.
Claims & regulated case workflows
Bring documents, review packages, explicit rules and accountable human decisions into a case-centric application.
IT & operational services
Combine requests, service records, diagnostic assistance, approvals and permitted service actions.
Each pattern is built with you on your systems.
Define the outcome.
Agree what starts the case, what completion means and which exceptions matter.
Map the boundaries.
Identify users, agents, source systems, policies, review roles and protected actions.
Build and evaluate.
Compose the experience and process. Test normal, denied, delayed and uncertain-result paths.
Review the evidence.
Inspect completed and unresolved cases, operating limits and the support model.
You can start directly with application development.
Already have agents? Explore governanceNo existing-agent governance pilot is required. Business specialists and SI partners can build with your team, with delivery and operating responsibilities agreed for the project.
05 / Questions application teams ask
Build the process.
Plan how it will operate.
The application scope includes the people, integrations, controls and support needed after the first demonstration.
No. Frozion composes application workflows around supported enterprise interfaces. Those systems remain authoritative for their records and transactions, with integration scope and operating responsibilities agreed for each application.
No. Use agents or models for assistance where they add value, explicit logic for repeatable decisions, and human review for accountable judgment. Multiple agents can participate within the application’s defined task and tool boundaries.
A complete Frozion application brings business screens, forms, case views, role-based work, enterprise data, governed actions and long-running execution together. Visual composition and reusable patterns support the build; specialized integrations and logic can use developer extension points.
The workflow retains its case state while it waits for required information, a human decision or an external response. Authorized reviewers decide on the exact proposal. Relevant authority, policy, facts and approval are revalidated before the protected action. An uncertain external result remains open for reconciliation before another write.
Yes. Business-process specialists and SI delivery teams can build with Frozion. Agree the application scope, integrations, licensing, operating responsibilities and support model for the project.
Agent governance adds controls around protected actions from agents built elsewhere. Business Applications serves an organization’s processes across employees, customers, vendors, partners and management. External participation does not itself make an application a SaaS product. SaaS & Accelerators is the path for commercializing reusable SI offerings or independently branded SaaS products, with their own delivery and operating model.
Yes. Compose the appropriate portals, workspaces, review views and management dashboards around the process. Each participant’s identity, organization, role and case permissions determine the records and operations available to them; participation in one process does not give everyone the same access.
One governed foundation
Bring the business purpose.
Connect the people and systems.
Build the experiences, decisions and permitted actions that move the process forward—for every participant, with an outcome you can inspect.